FAQs
If you don't see your question please feel free to Get In Touch. We'll get back to you soon.
Business Hours: Monday - Friday, 9am-4pm MST
Shipping Carriers Can Experience Random Delays - Please allow extra time for delivery.
We have also noticed delays in processing packages after they have been taken to the Post Office, sometimes for a day or two before being processed and "Accepted" by USPS. In addition, tracking information is not always updated in a timely manner.
How much is shipping?
There is a shipping calculator at the bottom of your shopping cart. First add a product(s) to your shopping cart, then go to your cart and enter your country, city and postal code to get a shipping cost. U.S. shipping is FREE with order of $55 or more.
When will my order ship?
Our products are made to order. Below is how long it will take BEFORE your order ships out.
CARDS: 1-2 Business Days (M-F)
CLOTHING: 2-7 Business Days (M-F)
POSTERS: 2-4 Business Days (M-F)
(don't count the day you ordered or U.S. holidays as a Business Day)
How long does shipping take?
Below is how long it will take AFTER your order ships out.
USPS Standard Shipping: Estimated 2-6 business days AFTER being shipped. This is an estimate from USPS and Not Guaranteed, sometimes it can take longer than expected.
USPS Priority Mail: Estimated 2-4 business days AFTER being shipped. This is an estimate from USPS and Not Guaranteed, sometimes it can take longer than expected.
Please note: not all of our products qualify to ship Priority Mail. We will notify you as soon as possible if your order does not qualify.
Canada Shipping: Average 11-20 business days, but delivery times vary and it may take longer. Buyers are responsible for any customs and import taxes that may apply.
NO GUARANTEED DELIVERY BY DATES
We cannot guarantee or control how long the Post Office will take to deliver your item. We also can't control how long the Post Office takes to process your package after its dropped off at the Post Office.
It is normal for packages to go a few days without being scanned, this is not a cause for alarm.
Where will my order ship from?
CARDS: ship from Phoenix, Arizona 85032
BODYSUITS & SHIRTS: ship from Iowa, California, or from Phoenix, Arizona 85032. Yes, I know what you're thinking... Arizona, but we like hockey too!
POSTERS: ship from Charlotte NC 28273
What if my item is out of stock?
We will notify you as soon as possible if your item is out of stock.
In the event of an out of stock product we might substitute with a different brand of similar value. You might receive different brand shirts within the same order.
Can I Cancel my order?
If you would like to cancel your order, please contact us within 1 hour of placing your order. We try to get your order completed as soon as possible, so once your order is in production we can no longer cancel your order.
Can you sign and mail a Greeting Card directly to the recipient?
Yes! We sure can! When you order the card, leave a note at checkout with your message for the card. We will write the message, sign and mail directly to the recipient with a stamp.
Shipping Costs (stamp price + .85¢ nominal fee):
Ship within U.S. = $1.58 | Ship to CANADA = $2.50
Initially you will be charged full shipping price, the difference will be refunded once we process and ship your order.
Sending direct to recipient is not available for mass mailing.
Do you offer International shipping?
Currently we only ship within the United States and Canada.
FOR INTERNATIONAL SHIPPING: There are 3 Options
The 3 companies listed below will print and ship our designs Internationally.
1. Shop Red Bubble - Worldwide Shipping (with a couple exceptions). Red Bubble covers the cost of local taxes/import fees. They have many printing locations worldwide and will ship from the location closest to you.
2. Shop Zazzle International - Choose Your Location Below:
If you shop through your Country's website, Zazzle will cover the cost of local taxes/import fees on items shipped within your Country (exceptions apply)
ALL COUNTRIES: Shop Our Designs at Zazzle.com/SaucyMitts, International orders may be subject to import duties/taxes when placed through the USA website Zazzle.com/SaucyMitts.
3. Shop TeePublic - Worldwide Shipping (with a couple exceptions).
What about customs and import taxes?
Buyers are responsible for any customs, import taxes and/or duties that may apply when your package arrives for orders placed through saucymitts.com. Please consult with Canada's import office to determine what the costs might be.
My package was marked as delivered but I never received it.
We are sorry to hear that your order has not arrived. We can't tell anymore than you can from the tracking.
If USPS Tracking says Delivered, try the following:
The first thing you may wish to do is check with family members and neighbors to see if someone else picked up the package for you and has forgotten to let you know.
Perhaps it was left somewhere other than your mailbox, check places it might have been left.
If the above does not result in the package being found, please contact your local post office with your tracking number for further assistance.
Delivery scanners have GPS tracking and they will be able to tell where the package was delivered. If it was delivered to the wrong address they will retrieve the package and re-deliver to the correct address. If it was delivered to the correct address, it might have been stolen and they will have you fill out a mail theft report and sign an affidavit.Where's the rest of my order?
Your order might have been shipped from different locations and will arrive separately.
What brand shirts do you use? What size should I get?
Adult and Youth are by Anvil, LAT, Delta, Gildan, or Hanes. Our infant onesies, baby and toddler shirts are by Rabbit Skins.
In the event of an out of stock product we might substitute with a different brand of similar value. Also, you might receive different brand shirts within the same order.
Not sure what size or style to get? Check out our Shirt Size Guide
How should I care for my t-shirt?
Machine wash inside-out on cold gentle cycle with mild detergent and like colors. Do not bleach or dry clean. You can tumble dry on low heat, but hang-dry works best. Do not iron the print area.
What is your return policy?
Please visit our returns page for complete information. Please contact us before mailing your item back to us. We accept returns (less shipping costs) within 30 days of purchase, if the shirt/item is returned in the same condition as it was shipped. We will not accept returned items if worn, washed or used.
If you received the wrong item or it is flawed please email us within 3 days of receiving your order, please include photos of the issue and your order number.
Non-returnable items:
Holiday or Seasonal Items (Valentine's, Christmas, etc)
Customized/Personalized Items
Sale or Clearance Items
I received the wrong item(s) or it was flawed, what should I do?
If the item(s) you received is incorrect or flawed please email us within 3 days of receiving your order, please include photos and explanation of the issue. Include your name and order number.
What if I provided an incorrect shipping address?
If the shipping address you provided is incorrect and the package comes back to us: 1. You can have it reshipped to the correct address, you will need to repay for shipping. OR 2. You can have the order refunded minus the shipping fees.
Do you have any kind of Affiliate or Referral Program?
We sure do! Check it out at our Affiliate-Program page
Where else can I purchase Saucy Mitts products?
We sell online at several places. Here is a list along with the link: Etsy, Zazzle, Red Bubble and Teepublic.
We DO NOT sell anything on Amazon nor have we given anyone permission to sell our designs. Anything purchased on Amazon with our designs is counterfeit and are of poor quality, some buyers have even reported not receiving the item at all.
Is my information and payment safe?
Saucy Mitts uses Shopify payments and hosting. Your payment will be processed using 256-bit SSL encryption. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Certified Level 1 PCI DSS compliant. Saucy Mitts never sees or collects any of your credit card or payment information.
Do you sell hockey mugs, hockey phone cases, ties, wallets, hats, pillows and other hockey gifts?
Yes, we offer other hockey gifts through our Zazzle affiliate. Check out Saucy Mitts hockey gifts at Zazzle.
Helpful Hint: Zazzle usually has a sale going on. Once you get to the site look up towards the top for the Sale details and coupon code.