FAQs

    If you don't see your question please feel free to Get In Touch. We'll get back to you within 24 business hours.
    Business Hours: Monday - Friday, 9am-4pm MST

     

    How much is shipping?

    There is a shipping calculator at the bottom of your shopping cart. First add a product(s) to your shopping cart, then go to your cart and enter your country, city and postal code to get a shipping cost. U.S. shipping is FREE with order of $50 or more.

     

    Do you offer International shipping?

    Currently we only ship within the United States and Canada. PLEASE NOTE: Shipping to Canada can take up to 21 business days.
    FOR INTERNATIONAL SHIPPING: Zazzle will print and ship our designs Internationally
    UK and EU:
    Order at zazzle.co.uk/saucymitts, Zazzle will cover the cost of local taxes/import fees on items shipped to UK and EU (exceptions apply)
    AU: Order at zazzle.com.au/saucymitts, Zazzle will cover the cost of local taxes/import fees on items shipped to Australia (exceptions apply)
    ALL COUNTRIES: Shop Our Designs at Zazzle.com/SaucyMitts, International orders may be subject to import duties/taxes (when placed through Zazzle.com/SaucyMitts) To find a direct Zazzle portal to your country visit Zazzle.com/SaucyMitts and scroll to the bottom and click the navigation link called "Zazzle Worldwide" to find your country, you may be able to avoid possible import duties/taxes ordering through your country portal. Once you get to your country portal add /SaucyMitts to the end of the web address and it will take you directly to our designs, for example: Australia would be zazzle.com.au/SaucyMitts



    What about customs and import taxes?

    Buyers are responsible for any customs, import taxes and/or duties that may apply when your package arrives. Please consult with Canada's import office to determine what the costs might be. 

     

    When will my order ship?

    1-3 business days, excluding weekends and holidays. (During busy holiday seasons, orders will ship out in 2-4 business days)

     

    Where will my order ship from?

    Most orders will ship from Phoenix, Arizona. Yes, I know what you're thinking... Arizona, but we like hockey too! On occasion clothing might ship from New York.

     

    How long will it take to receive my order?

    Please keep in mind that we ship from Phoenix, AZ. During busy holidays please allow extra time for delivery.

    USPS First Class Shipping: takes 2-9 business days to arrive depending on the efficiency of your local postal service and how far away you live from the location your item will be shipped from.
    USPS Priority Mail: takes 2-3 business days after being shipped.
    Canada Shipping: delivery times may vary and can take up to 4 weeks. Buyers are responsible for any customs and import taxes that may apply.

    We cannot guarantee or control how long the Post Office will take to deliver your item. We also can't control how long the Post Office takes to process your package after its dropped off at the Post Office.

    It's important to us that your order gets to you as quickly as possible. With that being said, the post office isn't always as excited as we are. Sometimes they move quickly and other times slowly. Please know that we will do our part and get it to the post office when we say we will, after that we're counting on the speed of the postal service.

     

    I received the wrong item(s) or it was damaged or flawed, what should I do?

    If the item(s) you received is incorrect, damaged or flawed please email us within 7 days of receiving your order, please include photos of the issue and your name and order number.


    Where's the rest of my order?

    Your order might have been shipped from two locations and will arrive separately. Most clothing is shipped from Phoenix but some might ship from New York and everything else is shipped from Phoenix, Arizona.

     

    What if I provided an incorrect shipping address?

    If the shipping address you provided is incorrect and the package comes back to you us: 1. You can have it reshipped to the correct address, you will need to repay for shipping. 2. or you can have the order refunded minus the shipping fees.

     

    What brand shirts do you use? What size should I get?

    For our Men's, Women's and Youth shirts we use Gildan 5.3oz cotton shirts. Our infant onesies are by Rabbit Skins. Not sure what size or style to get? Check out our Shirt Size Chart

     

    How should I care for my t-shirt?

    Follow these tips and your shirt will last a long time.

    Washing: Wash inside out with cold water with similar colors using a gentle cycle
    Drying: Tumble dry low or hang-dry
    Ironing: If ironing is necessary, iron inside-out on the lowest setting
    No-Nos: Avoid using bleach and do not dry clean.

     

    Where else can I purchase Saucy Mitts products?

    We sell online at several places. Here is a list along with the link: Etsy, Zazzle, Red Bubble and Storenvy.

     

    Is my information and payment safe?

    Saucy Mitts uses Shopify payments and hosting. Your payment will be processed using 256-bit SSL encryption. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Certified Level 1 PCI DSS compliant. Saucy Mitts never sees or collects any of your credit card or payment information.

     

    Do you offer team or bulk discounts?

    Yes, if you are ordering 15 or more shirts for one address. Please contact us for bulk pricing and shipping rate, include shirt design, shirt color, quantity and the city, zip code and country where the shirts will be delivered to.

     

    What is your return policy?

    Visit our returns page for complete information. Please contact us before mailing your item back to us. We accept returns/exchanges (less shipping costs) within 30 days of purchase, if the shirt/item is returned in the same condition as it was shipped. We will not accept returned items if worn, washed or used. In the case of an exchange, customer is responsible for any applicable shipping charges.
    If the item you ordered is damaged or the imprint is flawed please email us within 7 days of receiving your order, please include photos of the issue and your order number.

     

    Do you still sell hockey mugs, hockey phone cases, wallets and other hockey gifts?

    Yes, we offer other hockey gifts through our Zazzle affiliate. Check out Saucy Mitts hockey gifts at Zazzle.

    Helpful Hint: Zazzle usually has a sale going on. Once you get to the site look up towards the top for the Sale details and coupon code.


    Browse other hockey gifts from Saucy Mitts on Zazzle.